Contact 1tap support
If you need help with 1tap Receipts or 1tap Tax, you can contact us by email.
If tapping the address does not open your email app, copy support@1tap.io and send a message from your usual email app.
To help us find your account and understand the problem, please include:
- The email address you use to sign in to 1tap.
- Whether you use 1tap Receipts or 1tap Tax, and an iPhone, iPad or Android device.
- A description of the problem and any error message you see.
Please do not send your password or verification codes.
Cancel your subscription
You can cancel through the store that bills you, without contacting 1tap or using the app's support chat. Use the account you used to buy the subscription, even if you now use a different device.
If Apple bills you
On an iPhone or iPad, open Settings → your name → Subscriptions, select your 1tap subscription and tap Cancel Subscription.
You can also manage Apple subscriptions on the web. See Apple's cancellation instructions for other devices or a missing subscription.
If Google Play bills you
Open your Google Play subscriptions, select your 1tap subscription, tap Cancel subscription and follow the instructions.
See Google Play's cancellation instructions. Uninstalling the app does not cancel your subscription.
If you cannot find your subscription
Check your purchase receipt for the account and company that bills you. If you bought through another provider, use that provider's cancellation process.
If you still need help, email support@1tap.io with your 1tap sign-in email address and the billing provider shown on your receipt. Please do not send payment card details.
You can also browse the 1tap Help Centre for answers to common questions.